Merchandise can be returned for exchange or refund within 60 days of receipt. The merchandise must be returned new, unused, unaltered, not previously installed, and in a sellable condition with all of the original packaging. Used non-defective merchandise cannot be returned for exchange or refund. Refund will be issued in the form of original payment. Sorry, store credit is not available. Returns due to some fault of Evergreen Mountain Sports will be reimbursed for all return shipping costs-UPS Ground or US Mail only. Express shipping charges will not be reimbursed.